Modem Software Notice
Evolution/Vision/Quantum Series Modem Software Notice
This procedure allows an Evolution/Vision/Quantum/Q- Series modem to be upgraded with the latest version of software.
IMPORTANT NOTE: If your Modem currently has software version 1.9.9 or earlier, or if your modem is fitted with an IP traffic card, please contact technical support prior to attempting a SW upgrade as additional steps may be necessary.
Failure to follow this procedure could render the modem unuseable!
Please note: If the transfer does not start, or only partially completes, please switch off the Windows Firewall during the upgrade process)
Note 1: Prior to starting an upgrade, please ensure that none of the following files appear on either the PC desktop or within the User profile directory as a result of a previous failed upgrade:
UImage CF.img.gz U-boot.bin
To check the location of the User profile directory please go to the DOS command prompt and type: cd %USERPROFILE%
This will display the location of the directory used by the previous upgrade. Use Windows Explorer or similar to navigate to both this directory and the desktop and ensure that all three files are deleted if present.
Also check that you have permission as a remote user to upgrade the modem by ensuring Takeaway mode is selected via the Main/Edit/Unit/M&C/Control menu option.
Note 2: You may need to delete the Java Cache temporary Internet files if the Java will not load at the point of starting the software download. To do this go to Control Panel, select Java, select Temporary Internet Files and Delete Files. Restart the Browser session.
Note 3: If Internet Explorer is timing out whilst loading the browser, delete the Browser history. Under the Tools menu, select Delete Browsing History ....
Note 4: There is a potential problem with the latest Java update; version 6 update 10 (build 1.6.10-b33) which causes java to hang when loading the upgrade screen. This problem occurs with Internet Explorer 6 & 7 and Firefox version 3. (Firefox 2 is ok.)
To resolve the problem; on your PC go to Control Panel, select Java, select the Advanced tab and open the Java Plug-in section. Un-check the tick box entitled Enable the next-generation Plug-in. The browser needs to be restarted for the change to take affect.
Note 5: In order for the upgrade procedure to work, please ensure that the TCP Acceleration feature is disabled.
Modem Software Downloads
The files contained in fbupgrade.zip are to be used with the current version of the Evolution software.
Right click and Save As...
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