Technical Support

Contact Technical Support

Teledyne Paradise Datacom offers support services worldwide. Our dedicated customer support engineers aim to turn around all warranty repairs in less than 10 working days.

If you have purchased your equipment from any of our distributors, please make any initial call to them. If necessary, our distributor will put you in contact with us directly.

For units purchased directly from Teledyne Paradise Datacom:

 

for RF equipment send an email to RF Technical Support,

 

for modems send an email to Modem Technical Support,

 

and include the following information:

 

1. Equipment model number
2. Equipment serial number
3. Description of the problem
4. Your name and contact information (phone, email)

Servicing/RMA Returns

 

RF Equipment Only

A description of the fault must be provided on the "RF Fault Report Sheet". A completed fault report sheet must be returned with the equipment.

Please detail exactly how the fault shows itself including equipment status and alarm information. Please return the product in its original packaging.

 

Modems Only

A description of the fault must be provided on the "Modem Fault Report Sheet" (at the end of the document). A completed fault report sheet must be returned with each modem.

Please detail exactly how the fault shows itself including equipment status and alarm information. Please return the product in its original packaging.